Statement of Purpose

1. Provider Information

Provider: Accurate Care Group Limited
Location: Holbeach House
Address: 19 Holbeach Close, Bury, BL8 1XA
Service Type: Care Home Service without Nursing (CHS)
Regulated Activity: Accommodation for persons who require nursing or personal care
Service User Band:
• Adults aged 18–65 years
• Mental Health
Responsible Individual: Ms Anne Lee
Registered Manager: Miss Natalie J. Jones

2. Our Mission

At Accurate Care Group Limited, our mission is to provide safe, compassionate and person-centred residential care for adults aged 18-65 whose primary need for care and support arises from mental health needs.

We recognise that every individual is unique, with their own experiences, strengths, aspirations and challenges. Our aim is to provide a safe, therapeutic and supportive environment where people are treated with dignity, respect and compassion, enabling them to achieve greater independence, improve their wellbeing and enjoy the best possible quality of life.

Through skilled staff, effective leadership and partnership working, we are committed to delivering high-quality care that promotes recovery, independence, choice and inclusion while ensuring people receive the support they need in a safe and welcoming home.

3. Our Vision

Our vision is to become a trusted provider of high-quality residential care where people are empowered to live fulfilling lives, maintain their independence and actively participate in their local community.

4. Our Values

Our service is founded on the following core values:

• Person-centred care
• Dignity and respect
• Compassion
• Independence
• Choice and empowerment
• Equality, diversity and inclusion
• Safety
• Integrity
• Partnership working
• Continuous improvement

5. Purpose of the Service

Holbeach House is a residential care home without nursing providing accommodation and personal care for adults aged 18-65 whose primary need for care and support arises from mental health needs.

Our service provides a structured, supportive and homely environment where individuals receive personalised care that promotes recovery, emotional wellbeing, independence and community participation.

Every person is supported to maximise their potential through personalised care planning, meaningful activities, positive relationships and access to appropriate healthcare services.

6. Our Approach to Care

Our approach is based upon person-centred and recovery-focused practice.

Prior to admission, every individual undergoes a comprehensive assessment to ensure that we can safely and effectively meet their needs.

Following admission, a personalised care and support plan is developed in partnership with the individual, their family (where appropriate), commissioners and relevant professionals.

Care plans reflect:

• Individual needs and preferences
• Mental health support requirements
• Personal goals and aspirations
• Communication needs
• Cultural, religious and spiritual beliefs
• Risk assessments
• Desired outcomes

Care plans are reviewed regularly and whenever a person's needs change.

We encourage individuals to take an active role in decisions about their care and support, promoting positive risk-taking while ensuring their safety and wellbeing.

7. Promoting Independence

We support individuals to develop and maintain the skills necessary for independent living by encouraging participation in:

• Personal care
• Daily living skills
• Meal preparation
• Budgeting where appropriate
• Community access
• Social inclusion
• Meaningful occupation
• Education, employment or volunteering opportunities where appropriate

Our goal is to help individuals build confidence and achieve the highest level of independence possible.

8. Partnership Working

We recognise that positive outcomes are achieved through effective partnership working.

We work collaboratively with:

• Local Authorities
• Community Mental Health Teams
• General Practitioners (GPs)
• Psychiatrists
• Mental Health Nurses
• Occupational Therapists
• Psychologists
• Pharmacists
• Social Workers
• Families and carers
• Independent advocates
• Other relevant health and social care professionals

This collaborative approach ensures coordinated and holistic care that meets each person's changing needs.

9. Meeting the CQC Fundamental Standards

10. Safeguarding

Accurate Care Group Limited has a zero-tolerance approach to abuse, neglect and discrimination.

All staff receive safeguarding training and understand their responsibilities under the Care Act 2014.

Safeguarding concerns are reported promptly and managed in partnership with the Local Authority, the Care Quality Commission and other relevant agencies where required.

11. Admission Criteria

We accept referrals for adults aged 18–65 years whose primary need for care and support arises from mental health needs and whose assessed needs can be safely met within a residential care home without nursing.

Admissions are subject to a comprehensive assessment to ensure that the service can provide safe, appropriate and person-centred care.

12. Exclusion Criteria

Holbeach House does not provide nursing care.

In accordance with our condition of registration, Accurate Care Group Limited will not provide accommodation for people whose presenting need for care or support is as a direct result of a learning disability and/or autism.

We will also not admit individuals whose assessed needs require specialist nursing care, secure accommodation or interventions beyond the scope of a residential care home without nursing.

13. Complaints

We welcome compliments, comments and complaints as valuable opportunities to improve our service.
Complaints may be made verbally or in writing and will be managed promptly, fairly and confidentially in accordance with our Complaints Policy.

Registered Manager: Miss Natalie J. Jones
Email: info@accuratecaregroup.co.uk
Telephone: 07595327358

14. Quality Assurance

We continually monitor and improve our service through:

• Regular governance meetings
• Internal audits
• Medication audits
• Care plan reviews
• Health and Safety audits
• Resident and family feedback
• Staff supervision and appraisal
• Incident and accident analysis
• Complaints and compliments monitoring
• Continuous learning and improvement

15. Our Commitment

At Accurate Care Group Limited, we are committed to delivering safe, effective, caring, responsive and well-led services that place people at the heart of everything we do.

We strive to provide a welcoming home where adults with mental health needs are supported to recover, build confidence, maintain independence and achieve meaningful outcomes.

Through compassionate care, professional leadership and continuous improvement, we aim to make a positive and lasting difference to the lives of the people we support, while fully complying with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the Care Quality Commission's Fundamental Standards.