It is the aim of ACCURATE CARE GROUP LIMITED to deliver a service of personal care and associated services to meet the needs of our service users. This will be achieved by promoting a standard of excellence which embraces fundamental principles of Good Care Practice that is witnessed and evaluated through the practice, conduct and control of quality care.
To meet these service user needs our Supported Living Service is designed to achieve the following
objectives:

1. To deliver a service of the highest quality that will improve and sustain the service user’s overall quality of life.
2. while To ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion enabling the service user to make informed choices and to take risks.
3. To ensure that each service user’s needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, gender identity, political affiliation, marital status, parenthood and disabilities or impairments.
4. To ensure that the Supported Living Service in whole is delivered in accordance with agreed Purchasing Contracts and Care Agreements.
5. and To manage and implement a formal programme of staff planning, selection, recruitment, training, personal development to enable service user needs to be met.
6. To match the nominated Care Worker as closely as possible with the service user and respecting the need to change the Care Worker in the event of subsequent incompatibility.
7. To manage the Supported Living Service effectively and to make best use of resources and to maximise value for money for the Purchaser of the Service.
8. To undertake a Risk Assessment of environmental Health & Safety hazards within the room of each new service user, and to ensure that areas of concern are duly reported to the Purchaser of the Service. Such Risk Assessments will consider the right of the service user to take risks, ref. Clause 2 above.
9. To ensure that all service users receive written information on the Organisation’s Procedure for Handling Complaints, Concerns, Comments and Compliments, and how to use it. In summary, we are dedicated to providing high-quality, person-centered supported living services that empower individuals to live independently, safely, and with dignity. Our goal is to create a warm, supportive environment where individual with mental health, sensory impairment, or physical disabilities or in need of personal care will not only receive the care they need but also thrive and maintain full control over their own lives.

Our approach is rooted in respect, inclusion, and empowerment, ensuring that every individual we support receives care that is truly tailored to their unique needs, goals, and aspirations. We work in close partnership with individuals, their families, healthcare professionals, and local authorities to deliver safe, effective, compassionate, and well-led support that fosters independence, well-being, and meaningful community engagement.

At ACCURATE CARE GROUP, safety and quality are at the heart of everything we do. Our dedicated and highly trained staffs provide care with compassion, professionalism, and a deep commitment to upholding the dignity and rights of every individual. We focus on developing independent living skills, encouraging social inclusion, and supporting access to education, employment, and community activities, so that each person we support can lead a fulfilling and self-directed life.

By embracing continuous improvement, transparency, and responsiveness to feedback, we are committed to making a lasting, positive impact on the lives of those we support. Our mission is to help every individual feel valued, empowered, and confident in shaping their own future.